My daughter called me at work to say I received a call from "Josh" at the bank
regarding my account. So, I called my bank and the operator asked me what Josh's
last name was and I explained that he hadn't left his last name.
When she asked for his department, I said that I didn't know.
"There are 1500 employees in this building, ma'am," she told me rather
sharply.
So I asked her for her name.
"Danielle," she said.
"And your last name?" I asked.
"Sorry," she replied, "we're not allowed to give last names."
